Policy on Privacy

1. Overview

We prioritize safeguarding your personal details and upholding your privacy. This Privacy Statement outlines our methods of collecting, using, sharing, and securing your information when you engage with our website, make bookings, or utilize our services either online or in person.

2. Data We Gather

We might gather the following categories of data:

Identifiable Information

  • Full name

  • Email contact

  • Telephone number

  • Address

  • Payment information (secured through third-party services)

  • Official ID (for age and identity confirmation as needed)

Reservation & Interaction Records

  • Booking history

  • Preferences and specific requests

  • Service usage on premises (e.g., spa, dining, gaming activities)

Technical Data

  • Internet Protocol address

  • Device and browser type

  • Cookies and tracking systems

  • Website interaction metrics (e.g., page visits, interactions)

3. Our Use of Your Data

We utilize your information for purposes such as:

  • Managing reservations

  • Authenticating your identity and age

  • Processing payments securely

  • Tailoring your experience

  • Sending booking confirmations and notifications

  • Providing customer assistance

  • Enhancing our website and services

  • Meeting legal and regulatory obligations

4. Sharing Your Data

We do not trade your personal data. However, we might disclose it to:

  • Reliable service providers (e.g., payment services, support platforms)

  • Government entities or legal bodies, as legally mandated

  • Partners for marketing purposes, with your approval

5. Cookies and Tracking Tools

We employ cookies to improve your experience, examine site traffic, and deliver tailored content. You can adjust your cookie settings via your browser options.

6. Information Protection

We use standard security protocols to protect your data from unauthorized access, loss, or misuse. Payment processes are encrypted and handled securely.

7. Your Rights

Based on your location, you might have the right to:

  • Access your personal information

  • Correct or update wrong data

  • Request data deletion

  • Revoke consent for certain uses

  • Dispute or limit data processing

To use these rights, reach out to us using the information below.

8. Data Storage

We keep your personal information only as long as necessary for the purposes outlined in this policy, or as required by law.

9. Child Data Protection

Our services are meant for those aged 18 and over. We do not intentionally collect data from minors. If such data is identified, we will promptly delete it.

10. Policy Modifications

We may modify this Privacy Policy periodically. Changes will be posted on this page with the revised date. We advise reviewing it regularly.

11. Get in Touch

For any inquiries or issues regarding this Privacy Policy or your data, please contact us.